Shipping policy

Shipping Information

At CANDE™ COLLECTION, Every order is packed with the same attention to detail that goes into every CANDE™ piece. Our goal is to deliver your order quickly and securely while maintaining the quality you expect from our brand.

Order Processing

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during limited releases, holiday seasons, or promotional events, processing times may be slightly longer.

Domestic Shipping (United States)

Standard Shipping:  3-7 business days

Expedited Shipping (if Available): 2-3 business days

Shipping costs are calculated at checkout based on your location and selected method.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment every step of the way.

Lost or Delayed Packages

While we work with trusted shipping carriers, CANDE™ COLLECTION is not responsible for shipping delays caused by weather, carrier disruptions, or other circumstances beyond our control.

If your package appears lost, please contact us within 14 days of the expected delivery date, and we'll assist you in resolving the issue.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address

CANDE™ COLLECTION cannot guarantee replacements or refunds for orders shipped to incorrect addresses provided during checkout.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging. We will review your claim and work toward a resolution as quickly as possible

Contact Us

If you have any questions regarding your shipment, please contact us at: info@candecollection.store